Terms & Conditions / Privacy

Welcome to Artisan Roast Terms and Conditions of e-commerce trading. You can review the most current version of the Terms of Service at any time here. artisanroast.co.uk reserves the right to update and change the Terms of Service by posting updates and changes to the artisanroast.co.uk website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Company Details

AR Coffee Retail Ltd
Unit 4 Peffermill Business Parc 
25 King's Haugh Road, EH16 5UY - Edinburgh
Registered number: SC481488
Email: info@artisanroast.co.uk
Phone Number: +44 7590 590 667

Terms of e-Commerce Trading

These terms of order in no way affect your statutory rights as a consumer.
No contract will exist between you and artisanroast.co.uk for the sale by it to you of any product unless and until artisanroast.co.uk accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time artisanroast.co.uk sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. artisanroast.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items cannot be bought for use in coffee competition without the express permission of artisanroast.co.uk, and we reserve the right to refuse to supply. artisanroast.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless artisanroast.co.uk decides otherwise.

Artisan Roast Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Cancellation Rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification). You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry Website. Roasted coffee is excluded from these terms.

Payment Methods

artisanroast.co.uk take credit card orders from most major debit and credit cards.
Our transactions are processed through Shopify Payments and WORLDPAY gateway:
MasterCard
Visa
Solo
 PayPal
 

Delivery

We roast every Monday and Wednesday (roasting days). Our cut off for planning orders for roasting is 12 pm on a roasting date. If an order is received after this cut off it will be prioritised on the next roasting day. Most items will be dispatched the next day (Tuesday and Thursday). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. 

UK postage

Royal Mail 1st Class
 post aims to deliver within 1 working day.
This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days.
Please get in touch if you have not received your order within 7 working days of dispatch.

Outside the UK

Royal Mail Airmail
The aim is to deliver items within 5 working days.
No guarantee of delivery on these times, this is an aim. May take up to 28 days. 

Subscriptions

Please note all subscriptions will be sent via Royal Mail. At present there is no option for them to be sent via other couriers. Subscriptions must be ordered on their own. All subscriptions are sent on Wednesdays.

Delivery prices

Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge, and shown transparently as a separate line on the order prior to payment confirmation. The final price will be in pounds sterling (unless otherwise stated). Roasted speciality coffee is not subject to VAT.

When Do We Roast Coffee for Orders?

We roast to order at least twice a week (excluding weekends and bank holidays) and use a range of different roaster sizes so we can batch roast exactly what we need for that day. This means that no coffee will leave our roastery older than the previous working day.

Our aim

If you place your order before 2pm on a roasting day, it is our aim to process, roast and dispatch your order on that day.  Any orders after 2pm on a roasting day may be processed on the subsequent roasting day.
None of this can be guaranteed. Artisan Roast can not be held responsible for operational issues and delays.
We do close over the Christmas period (please contact us for details).

Handling complaints

We will in every case acknowledge complaints within 5 working days.
We will in every case advise the consumer how long it will take to resolve the complaint.
We will in every case keep the consumer informed throughout the process.

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Privacy policy

 

 

We respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

 

This Policy applies as between you, the user of this Website (https://artisanroast.co.uk) and any sub-domains (shop.artisanroat.co.uk) or the blog (blog.artisanroast.co.uk), and Artisan Roast Ltd., the owner and provider of this Website.

 

 

THE INFORMATION WE COLLECT, AND WHY WE COLLECT THEM

We collect information from you in several different ways on this Website, including without limitation:

 

1. Personal details: your name, email address, postal address, contact number

2. Financial information: billing address

3. Other information related to your request for our products or services

Our purpose in collecting information from you is to provide an efficient, meaningful and customised experience. For example, we use your personal information to:

-Process and fulfil your orders or requests-Notify you of the status of your order delivery-Inform you on the latest update of our products and services-Improve our services or marketing activities

 

Webshop Customer:

During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

 

Wholesale Customer:

We provide an enquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address.

 

Newsletter Subscription:

Several locations on the Website permit you to enter your name and email address to subscribe to our retail and wholesale newsletters. With your consent, we can keep you up-to-date on all the latest products, services and news.

 

Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

 

 

HOW WE USE AND DISCLOSE YOUR INFORMATION

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

 

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

 

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

 

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Artisan Roasts Ltd's control, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with third parties such as Royal Mail, DPD, DHL to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.

For payment, we partner with PayPal, GoCardless, Stripe, SagePay and BitPay to process orders, therefore you will have to provide them with your financial information.

 

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

 

YOUR RIGHTS TO ACCESS, CORRECT AND DELETE

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at info@artisanroast.co.uk

 

LEGAL BASIS FOR THE PROCESSING

Consent - By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Artisan Roast Ltd.. in the manner set out in this Privacy Policy.

Legitimate interests - if processing is necessary for your interests,for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

 

RETENTION OF YOUR PERSONAL INFORMATION

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Artisan Roast Ltd.. or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.

 

DATA SECURITY

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

 

OPT OUT

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to info@artisanroast.co.uk.

 

ACCESS BY CHILDREN

This website is not directed toward children under 13 years of age and Artisan Roast Ltd. does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavour to investigate and delete such information from our systems.

 

THIRD-PARTY WEBSITES

This Website may link to other websites that are not maintained by or related to Artisan Roast Ltd. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

 

UPDATES TO THIS POLICY

The effective date of this Privacy Policy is May 25, 2018. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

 

CONTACT US

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at info@artisanroast.co.uk

Our site site uses cookies.We will handle your data respectfully, as per our privacy policy